Customer Service!

In this day and age, the saying "No news is good news" has become the way we live. The most effort we exert is to complain. Granted, with the current business practices of cutting costs and outsourcing, it often feels as if having a positive customer service experience is not the norm. Righteous indignation is a fabulous motivator and anger provides a jolt of energy Rockstar can't rival. I do more than my share of bitching, but I try to make a point of appreciating when things go well. Not just appreciating, but making sure I tell whoever it was what I think.

I sent emails to both MLB.com and NHL.com asking specific questions about their new combined GameCenter Live. When I move, having both baseball & hockey games from the Bay Area available to me for less $$ than the cable sports packages would be excellent! Not only did I get a response from both in under 20 hours, their responses were consistent and answered my questions clearly. No auto-response, no vague, iffy answers written by someone for whom English is a second (or third!) language. I am thrilled and will tell them so. Take some time today to actively appreciate someone or something. Help bring some balance to our increasingly negative world.